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Barr is committed to knowledge, respect
and consideration

accessible customer service plan

PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES


Gordon Barr Ltd. / Barr Homes are committed to
excellence in serving all customers including people with disabilities.

Assistive devices
We will ensure that our staffs are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Gordon Barr Ltd. Office located at 156 Duff St. Kingston Ontario. Gordon Barr Ltd. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at Head office Located at 156 Duff St. Kingston, Ontario.

Training for staff
Gordon Barr Ltd. / Barr Homes will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained: Administration, Managers, and Office Personnel. This training will be provided to staff within 6 months.

Training will include:

Staff will also be trained when changes are made to our plan.

Feedback process
Customers who wish to provide feedback on the way Gordon Barr Ltd. / Barr Homes provides goods and services to people with disabilities can e-mail, to jeff.brown@gordonbarr.ca. All feedback will be directed to HR Manager. Customers can expect to hear back in 5 days. Concerns and suggestions will be addressed according to our organizations regular issues management procedures.

Modifications to this or other policies

Any policy of Gordon Barr Ltd. / Barr Homes that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

CLICK HERE for the online FEEDBACK FORM

 
 

 

 
 
 
 
 
 
Copyright 2012 BARR Homes. All Rights Reserved.

Backed by over 60 years experience, Barr Homes of Kingston ON offers over 30 models to choose from including: singles, town homes, semis, 2 story and bungalows.
BARR HOMES | Kingston, Amherstview, Ontario | New Home Builders